Refund policy

Return, Refund, and Cancellation Policy

Return Policy

We offer a 30-day return period from the date your order is delivered, unless otherwise stated in this policy.

To be eligible for a return, the item must be returned in the same condition in which it was received, unused, undamaged, with all original packaging, accessories, manuals, documentation, and included components. Proof of purchase is required.

To request a return, please contact us at Store Chat. Returns sent without prior authorization may be refused.

Customer Responsibility for Shipping Information

Customers are solely responsible for ensuring that all shipping information provided during checkout is complete and accurate.

This includes:

  • Street Number

  • Street Name

  • Apartment, Suite, or Unit Number (if applicable)

  • Suburb/District

  • City

  • State/Province

  • ZIP/Postal Code

  • Country

GCworks Studio is not responsible for delays, losses, customs issues, additional charges, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Order Cancellations

Orders may be cancelled before procurement, processing, or shipment.

Once an order has entered procurement, processing, manufacturing, export preparation, packaging, or shipment, cancellation requests may no longer be accepted.

High-Value, Specialized, and Custom Orders

Due to the nature of our products and associated procurement costs, the following items are considered final sale and are not eligible for cancellation, return, or refund except where required by applicable law:

  • Orders exceeding $1,500 USD

  • Bulk or wholesale purchases

  • Custom-built products

  • Personalized or made-to-order products

  • Specialized equipment, including but not limited to Night Vision Devices (NVGs), thermal systems, optics, and related accessories

  • Products subject to export controls or special compliance requirements

Once payment has been accepted and procurement or processing has begun, these sales are considered final.

Refunds After Shipment

For customers located outside jurisdictions with mandatory consumer protection laws requiring post-shipment cancellation or return rights, orders become non-cancellable and non-refundable once they have been shipped.

This policy exists due to the significant costs associated with:

  • Product procurement

  • Supplier fees

  • Shipping and freight charges

  • Insurance costs

  • Export compliance

  • Customs documentation

  • Payment processing fees

  • Packaging and handling expenses

  • Other logistics-related costs

Customers located in the European Union, United Kingdom, Australia, and other jurisdictions where consumer protection laws provide mandatory cancellation, return, or refund rights will retain those rights to the extent required by law.

Nothing in this policy is intended to limit any rights that cannot legally be excluded.

Eligibility for Returns and Refunds

To qualify for a return or refund, the item must be returned in the exact condition in which it was received.

Returned items must:

  • Be unused and undamaged

  • Include all original packaging

  • Include all accessories, manuals, documentation, and supplied components

  • Be free from modifications, alterations, or tampering

  • Not show signs of misuse, negligence, installation, deployment, or unauthorized repair

A return or refund request may be denied if:

  • The item is returned damaged

  • Components, accessories, manuals, packaging, or parts are missing

  • The product has been modified, disassembled, or tampered with

  • The item shows signs of use, deployment, field use, installation, or abuse

  • The returned product does not match the original item shipped

Products returned in a condition unsuitable for resale may be refused or may receive a partial refund reflecting the loss in value where permitted by law.

Customers are responsible for ensuring returned items are properly packaged and insured during return transit.

Damages and Incorrect Items

Please inspect your order immediately upon receipt.

If you receive a defective, damaged, or incorrect item, contact us as soon as possible so we can evaluate the issue and determine an appropriate resolution.

Damage claims should be reported within 7 days of delivery.

Exchanges

Exchanges are offered at our discretion.

The quickest way to obtain a different product is to place a new order and, where eligible, complete an approved return for the original item.

European Union 14-Day Cooling-Off Period

For orders delivered within the European Union, customers may have the right to cancel or return an order within 14 days of receipt without providing a reason, subject to applicable law and any exemptions for custom-made, personalized, or specialized products.

Returned items must be unused, in original condition, and accompanied by proof of purchase.

Refund Processing

If a return is approved, refunds will be issued to the original payment method.

Shipping charges, insurance fees, customs documentation fees, payment processing fees, supplier procurement costs, and other non-recoverable logistics-related expenses may be deducted from any approved refund where permitted by law.

Refunds are generally processed within 10 business days after approval. Financial institutions may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact our support team.